Resume

EXPERIENCE

Sr. Product Designer | Wipro / Mr. Cooper Mortgage | Dallas, TX

  • Direct end-to-end enhancement of a mortgage CLM/CRM platform while leading a six-person cross-functional team and integrating AI capabilities to optimize interactions across lenders, borrowers, and vendors
  •  Facilitate cross-functional team-building initiatives in partnership with developers, analysts, and business stakeholders to boost morale and foster a unified, high-performing project culture
  • Contribute to end-to-end design initiatives by evaluating UX debt and new feature performance, aimed at uncovering usability gaps and simplifying user journeys
  • Drive the creation of reusable templates while overseeing the designer onboarding and offboarding processes to maintain standards and operational continuity across projects
  • Participate in PI Planning sessions to synchronize priorities with enterprise business goals and IT roadmaps for maximum value delivery and roadmap visibility

Contract/ Product Designer | Southwest Airlines

  • Led a team to overhaul the Integrated Flight Tracking System (SWIFT) for the Network Operations Control (NOC) team, fostering a collaborative environment that significantly enhanced system scalability and accessibility through strategic human-centered design and rigorous A/B testing. This improvement notably boosted user experience and directly contributed to revenue growth.
  • Delivered comprehensive visual and written documentation and conducted in-person presentations to stakeholders, ensuring alignment with the product roadmap and business objectives through effective communication and organizational skills.
  • Conducted extensive UX research and implemented best practices to enhance the NOC suite of applications' scalability and accessibility, leveraging A/B testing for data-driven decision-making focused on customer acquisition and retention.
  • Demonstrated impactful visual storytelling through detailed reports and presentations to stakeholders, managing interaction design, process flow, and UI Design to ensure alignment with business goals, emerging media trends, and seamless user experiences.
  • Leveraged agile methodologies and cross-functional collaboration, mentoring junior team members and integrating feedback from stakeholders to continually iterate on design solutions, contributing to online marketing strategies and efficient project management.

UI/UX Designer, Sr. Associate | Capital One

  • Conducted interaction design and wireframing for iOS, Android, and web platforms.
  • Assisted the Information Architecture Team in crafting user experiences for the EASE app (Capital One Banking Mobile app). Executed user-centered design for Risk Management tools, including A/B testing, to reduce process time.
  • Collaborated with product managers and engineers to redesign the Customer profile page on the Capital One mobile app.
  • Mentored junior UX designers through detailed reports and presentations, fostering their professional development and enhancing team capabilities.

Contract / UX Designer | Eversource

  • Conducted contextual analysis and user-centered design for a mobile-responsive B2C Energy website. Collaborated with senior leadership, product development teams, and users to address digital challenges.

UX/UI Designer | GE Digital

04/2016 to 06/2020

  • Led UX and product design teams to deliver a Lift planning application using user-centered design and lab studies. Conducted wireframing and prototyping to redesign a Power Services mobile application.
  • Integrated AR for visual design based on ethnographic research.
  • Delivered impactful communication through written reports and in-person presentations to stakeholders, reducing errors and meeting user needs effectively.

Contract/UX/UI Designer | Intel Corporation

09/2015 to 04/2016

  • Collaborated on interaction design with senior developers and business units to create user-friendly designs.
  • Communicated effectively with project teams and stakeholders through written reports and presentations based on user research and user behavior studies.

UX/UI Designer | University of Houston

  • Managed interaction design for an interactive digital signage system based on lab studies and user research.
  • Created visual design solutions for wayfinding and communication challenges through ethnographic research, enhancing the campus experience.

UX/UI Designer | Nabors Drilling

11/2014 to 03/2015

  • Designed LMS based on independent research and surveys, collaborating with product managers and developers.
  • Upgraded compliance training system to a web-based application using benchmark studies.

UX/UI Designer | NASA Johnson Space Center

  • Conducted user research, including field visits and ethnography, to redesign web-based applications for the training and technology departments.
  • Supported design strategies with detailed reports and in-person presentations to stakeholders in the Space Vehicle Mockup Facility and Neutral Buoyancy Laboratory.

EDUCATION

User Experience Certification | Nielsen Norman Group

2023

Specialized in innovative interaction design, usability, and solution prototyping. Emphasized fostering cross-functional collaboration to drive user-centered product innovation.

B.S. Computer Science | Texas Southern University

2009

Bachelor of Science in Computer Science with a focus on software development, algorithms, and human-computer interaction.

SKILLS

Prototyping

Visual Design

Interaction Design

Adobe CS

Figma

Sketch, Adobe XD

CMS Platforms

JavaScript, React, Html, CSS

Google Analytics

Adobe Analytics

HTML

Blender 3D

Product Strategy

User Research

Power BI

Tableau

Jira

Confluence

End-to-end product design